New ergonomic seating, new meals, personalized service and greener trips
Business class travellers on VIA Rail’s Corridor routes can now experience many of the upgrades recently made to its Business class service – refurbished lounges, a more spacious environment on-board, a greener and more comfortable trip, new meals and more personalized service. The improvements to Business class have been rolling out over the past few months. October 2014 will see the completion of all 26 new Business class cars.
Highlights of VIA Rail’s new Business class experience include:
Priority welcome. The VIP treatment begins even before the ticket is purchased. VIA Rail has created priority ticketing and check-in lines for Business class and top-tier members of its loyalty program, VIA Préférence.
Relaxing lounges. As part of rail station upgrades, all seven Québec City-Windsor corridor Business lounges – in Toronto, Ottawa, Montréal, London, Dorval, Québec City and Kingston – have been completely refurbished. The new lounges provide a private, comfortable retreat with beverages, magazines and newspapers. Work stations and free Wi-Fi are also provided. In Montréal, Toronto and Ottawa, Business class lounges have a full business centre with PC and Mac computers and a colour laser printer. Business class travellers in Toronto also have access to a separate area for meetings on the go.
VIP treatment on-board. Business class travellers have priority boarding. From the moment they board, travellers will notice the personalized service such as hot towels, soft drinks and snacks, and a full bar service (included) which starts at 11 a.m. VIA Préférence Premier members (top level members), will receive additional recognition such as priority meal orders.
Delicious meals. There’s nothing like being served hot bread with a good meal – that’s just one of the little perks passengers will experience in the new Business class. Starting with breakfast, travellers will enjoy a full meal complemented by a large mug of fresh coffee. During both lunch and dinner, passengers can choose from a selection of gourmet cold or warm meals and savour a glass of wine. All beverages are included in Business class.
Plugged in. Business travellers can stay connected on-board VIA Rail. Complimentary Wi-Fi access is available on all trains in the Québec City-Windsor corridor, enabling passengers to stay productive while travelling. In addition, every seat has its own electrical outlet.
Seats that have your back. VIA Rail researched the top ergonomic seating manufacturers to redesign its seating, with a focus on safety and comfort. The new seats, still as accommodating as the previous seats, have a slim-line, sports-car feel with strong lumbar support engineered specifically for long trips. The firmer seats support back muscles so travelers arrive feeling more rested.
Roomy cars, with personal space. In Business class, the new seat design opens the sight lines to the windows, making the cars brighter and more spacious. The renovated cars offer passengers more space and additional leg-room, thanks to the new two-by-one seat configuration, which has one less seat per row.
This new layout provides generous buffering between passengers. Under-chair mechanisms have been removed so travellers can now stretch their legs under the seat in front of them, and armrests can be raised for further comfort. New individual side trays, which include a drink holder, ensure a comfortable distance between passengers. These separated seats provide even greater privacy.
Going green. The new Business class cars are more efficient and more environmentally friendly. VIA Rail replaced heavy mechanical equipment and installed more efficient lighting and climate control systems and energy use is now monitored to maximize efficiency. VIA Rail is committed to making travel by train the most environmentally sustainable option for Canadians, and international travellers.