World’s Largest Hotel Chain Ramps up Guidance for Meetings Professionals

Marriott International has introduced a series of efforts to help event hosts and organizers plan and execute meetings so attendees can “connect with confidence.”

The changes include enhanced sanitation guidelines, new operational training for associates and increased use of conference technologies to ensure customers are able to come together when they are ready.

Marriott has also created more content on its digital platform about redefined processes and reimagined spaces to provide additional context and information for designing successful events in the current environment.

“Having experts in the area of hygiene, food safety, infectious disease and infection prevention has been enormously beneficial in helping us think through everything we can do to support organizations as they begin to envision, plan and execute future meetings and events of all sizes,” says Marriott chief global officer, global operations, Ray Bennett.

The measures are in addition to the hotel chain’s existing cleaning and safety protocols. These include increased cleaning of public spaces, high-traffic areas and frequently touched surfaces; the use of cleaning technologies like electrostatic disinfection and ultraviolet light; the installation of hand sanitizer stations at hotel entrances, front desks, elevator banks and meeting spaces; reduced seating capacities according to government regulations; and the requirement that all employees and guests where face masks.

“Our global cleanliness council is working with us to tackle the realities of the COVID-19 pandemic and what that means for an event or meeting at a hotel,” says Bennett.


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