Air Canada Enhances Trip Planning Tool for Customers

Air Canada has expanded its Travel Ready hub, an interactive online tool to help those flying with the airline plan and prepare for upcoming trips.

“We continue to develop practical solutions to help our customers be travel-ready, wherever they want to go. This includes assisting them in navigating the changing entry requirements set by countries in our global network by making all relevant information available in one convenient place,” says Lucie Guillemette, executive vice-president and chief commercial officer at Air Canada. “Beyond (this), the ‘hub’ is designed to make it simple for customers to choose where to go next by showing the countries that are open to visitors through an interactive map.”

The airline’s enhanced Travel Ready hub features a search widget that enables users to access information specific to their situation and itinerary. Customers can obtain necessary travel documentation and review entry conditions for every country on their itinerary, including if they are connecting via another country or travelling with an Air Canada airline partner, as well as COVID-19 test requirements to ensure they have the right test (molecular or antigen) taken within the valid time window. The hub is also a source of travel advice, particularly related to airport arrival times, given additional checks in place. All of these features are designed with the goal of delivering a smoother and quicker airport experience for airline passengers.

Air Canada says it will continue to implement initiatives to streamline the travel process, increase customer convenience via digital tools and remain a leader in adopting science-based measures to further enhance safety. Other measures the airline has introduced include an online solution that allows customers flying between Canada and select countries to securely scan and upload COVID-19 test results to validate compliance with government travel requirements prior to arriving at the airport; touch-free bag check and bag drop services; and enhanced biosafety measures like high efficiency particulate air (HEPA) filters on aircraft.

As of Oct. 31, Air Canada will require all its employees to be fully vaccinated against COVID-19, further ensuring the safety and well-being of customers and employees.


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