For the fifth-consecutive year, Toronto Pearson has been named Best Large Airport in North America by Airports Council International (ACI) – World, the global trade representative of the world’s airports. The win comes as part of ACI World’s Airport Service Quality (ASQ) program.
In addition, Toronto Pearson received the award for Best Hygiene Measures by Region in North America, as chosen by passengers, for the second-consecutive year.
As travel restrictions ease, Pearson maintains a strong focus on science- and data-informed measures through its multi-layered Healthy Airport program to protect the health of passengers and employees alike, and to build trust in the air travel experience.
“As travel restrictions begin to ease and more and more travellers take to the skies, it’s an exciting time for Toronto Pearson and for the aviation industry,” said Deborah Flint, president and CEO, Greater Toronto Airports Authority. “This is a superb recognition from ACI of the smart, hard work that everyone at Toronto Pearson has put into prioritizing health and safety while still delivering a stellar passenger experience over the last two years.
The Airport Service Quality program is the world’s leading airport customer experience measurement and benchmarking program, measuring passengers’ satisfaction across 34 key performance indicators, in addition to survey questions on safety and hygiene at the airport.
“While the air-travel experience is very different than it was pre-pandemic, we are urgent in our work with all of our partners to smooth the air travel journey,” continues Flint. “This includes working in close collaboration with all levels of government to further ease overly onerous travel restrictions where the science supports such an approach.”
