Toronto, Montreal and Calgary, one of North America’s largest airport groups, have joined with SITA to modernize the passenger experience with SITA’s flagship common-use check-in and gate system.
“Our combined vision is to offer the best passenger experience in Canada and highest-quality services to our airlines and industry partners,” said Megan Gupton, chief technology officer and senior director, IT for The Calgary Airport Authority. “As air traffic rebounds, we see several benefits to our guests in furthering technological solutions like facial recognition boarding—getting us closer to our goal of being a contactless airport.”
The more than 700 new-generation check-in kiosks and boarding technology will ease the journey for the majority of all guests travelling to, from, and within Canada. The new touchpoints will make it easier to incorporate both contactless and biometric capabilities that will enable airports and airlines to evolve as processes modernize.
The new touchpoints meet and exceed Canadian accessibility requirements and aviation security standards like text-to-speech hardware, navigational keypads, height controls designed for passengers using wheelchairs, tap and chip and pin payment technology for in-flight upgrades and biometric camera capability for future use.
SITA will also provide operational teams at each airport to monitor for any potential bottlenecks in the terminals. This will improve operational performance, provide efficiencies, and streamline processes, ultimately resulting in a more effortless guest experience.
“We know that passengers want more control of their journey with automated solutions that make travel fast and convenient. We are pleased to bring this experience to three of Canada’s busiest airports and build on our long-standing partnerships,” said Matthys Serfontein, president for the Americas at SITA.
The new systems are on track to start being installed at all three airports early next year.