NFCC is Certified Sensory Inclusive


Niagara Falls Convention Centre (NFCC) has partnered with the non-profit organization KultureCity as a part of its commitment to make the Centre more accessible and inclusive to everyone attending an event. With this partnership, NFCC became the first Convention Centre in Canada to be Certified Sensory Inclusive by KultureCity.

To receive this new certification, the Niagara Falls Convention Centre team was trained by leading medical professionals to better recognize guests with sensory needs and how to handle sensory overload situations—enabling NFCC to promote an accommodating and positive experience for all guests.

In addition to training, NFCC is now outfitted with sensory bags that guests can borrow during the event and visit dedicated quiet spaces. Each bag is equipped with noise-cancelling headphones (provided by Puro Sound Labs), fidget tools, verbal cue cards, and a KultureCity lanyard to help staff easily identify guests.

“A heightened sensory atmosphere can be a part of the environment here at Niagara Falls Convention Centre; as the largest meeting facilities in the Niagara region, we often host multiple events concurrently. Partnering with KultureCity allows our facility to become more inclusive and respectful of our guest’s needs when arriving/departing and attending an event with us.” Noel Buckley, president and CEO, Niagara Falls Convention Centre. “We are proud to be the first Canadian convention centre to unroll this program.”

“Our communities are what shapes our lives and to know that NFCC is willing to go the extra mile to ensure that everyone, no matter their ability, is included in their community is amazing. We’re honored to partner with NFCC to provide a truly inclusive experience for all fans and guests!” Uma Srivastava, Executive Director, KultureCity.


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