The Metro Toronto Convention Centre (MTCC) has announced the appointment of Kathy Haley as its new president and chief executive officer. Haley joins the MTCC team as a dynamic leader with global expertise in strategic transformation, customer experience, and large-scale operations. She is the first woman to hold this position, and she is set to lead the MTCC into a new chapter.
Haley brings extensive experience in leading successful multimillion-dollar infrastructure projects. She is also recognized as a leading expert in the customer experience field, ranking among the top 2 per cent of experts worldwide. Most recently, she served as the chief customer experience officer for the Port Authority of New York & New Jersey (PANYNJ), where she was instrumental in making significant improvements to the customer experience at LaGuardia, John F. Kennedy International, and Newark Liberty International Airports. Haley was also the inaugural president of North America’s first dedicated airport-rail system, the award-winning Union Pearson (UP) Express, operated by Metrolinx in Toronto.
“Kathy Haley’s proven track record in transforming customer experiences, managing complex large-scale operations and stakeholder groups, and driving business growth makes her an ideal leader for the Metro Toronto Convention Centre,” said Justin Mooney, chair of the Metro Toronto Convention Centre’s board of directors. “Her global experience, combined with her passion for elevating cities and regions, will be instrumental as we continue to position Toronto as a premier destination for meetings, conventions, and events.”
In her new role, Haley will drive the MTCC’s future vision as the centre strives to increase its role as a key contributor to the city, region, and country’s economy. She will also be tasked to enhance the MTCC’s customer service experience and operations.
“I am thrilled to return to my home city of Toronto and lead the Metro Toronto Convention Centre into its next chapter,” she said. “MTCC is a key asset to Toronto’s tourism and business ecosystem, and I look forward to working with the exceptional team to enhance the centre’s global reputation, optimize its brand value, and deliver world-class experiences for visitors and event organizers alike.”
The MTCC said it extends gratitude to Ron Pellerine for his leadership and dedication as interim president and CEO over the past year. His steady guidance has ensured the continued success of the centre during this transitional period and paves the way for Haley to build on this foundation to lead the MTCC into a bright future.
