Articles by Cheryl Mah

  • Chef Q&A: Patrick Turcot, Shaw Centre

      Shaw Centre executive chef Patrick Turcot found his passion for food and cooking when he was teenager and pursued his dream by graduating from the Institute of Tourism and Hospitality of Quebec. Chef Turcot started his career off joining the kitchen brigade at Fairmont Chateau Lake Louise, returning to work at the legendary Chateau Frontenac and sharing his culinary experience with students at Cégep Limoilou in Quebec City. Throughout his career, Turcot has received numerous awards and accolades and…

  • Plans For New Sutton Place Hotels at YLW

      Kelowna International Airport (YLW) and The Sutton Place Hotels, a luxury hotel brand owned and operated by B.C. based Northland Properties Corporation, have announced development plans for a new luxury hotel at Kelowna International Airport. The Sutton Place Hotel Kelowna will be conveniently located adjacent to the terminal building, accessible for travelers to stay and explore the Okanagan Valley. “The Sutton Place Hotels are known for delivering exceptional guest experience,” says Sam Samaddar, Kelowna Airport director. “Their reputation will…

  • Industry Profile: Dawn Eisenberg

      When Dawn Eisenberg was in university, she made money by promoting her own events and working as a children’s entertainer. After graduating she was hired to help open an events division for a company which lead to more similar contracts before she decided to strike out on her own in 2005 with Jodi Lieff. “For as long as I remember I was always deeply passionate about events,” says Esienberg, owner and CEO of Pop! Events Group. “I love that…

  • Industry Profile: Alissa Hurley

      Alissa Hurley’s first job shared office space with a company that produced technology conferences and trade shows. They were producing a large trade show and needed additional support for the event and the next thing she knew, Hurley was the conference coordinator for the largest technology show in Canada. “It was an incredible experience that combined my organizational skills, creativity and passion for technology. I decided that this was the career for me and continued to look for future…

  • The Role of Travel Managers Changing

      During the coronavirus pandemic, travel disruption was felt globally as lockdown measures kept most people at home. Border restrictions, to limit the spread of the virus, further compounded the situation. The massive shutdown cost countries billions of tourism dollars with the travel industry among the hardest hit by COVID. Not surprisingly, business travel and the role of travel managers have changed significantly over the last two years. As business travel returns, many are questioning what changes will become permanent,…

  • Industry Profile: Caitlin McElhone

      Edmonton event planner Caitlin McElhone is passionate about events. While studying clothing and textile design at the University of Alberta, she was introduced to the events industry and never looked back. “I hadn’t even considered event planning as a profession – nor did I understand that it could be a career option, but I was naturally suited for the work and loved the rush of set up and putting on something so special for someone,” says McElhone, who began…

  • Designing Impactful Event Spaces

      Event experience is everything at conferences and conventions. Impactful venue space design can create the right atmosphere and bring an event to life. Even prior to COVID-19’s impact on the meetings industry, the event experience was very important to conference attendees. With so much material available online, the in-person event experience is an opportunity to meet and network with new and existing colleagues and is one of the main reasons people attend events. According to Brian Tennyson, principal at…

  • Chef Q&A: Duff Lampard, MTCC

      When it comes to creating menus not typical of the North American convention scene, look no further than chef Duff Lampard. The executive chef of the Metro Toronto Convention Centre (MTCC) in Toronto has more than 20 years of experience in some of the most renowned hotels across Canada. He has also worked in London, England where he brought to life exciting menus for renowned clients such as Chanel Paris, The National Gallery and Sir Richard Branson. He took…

  • Airport Delays Impacting Return of Travel

      Strong demand for air travel by passengers after more than two years of being grounded by pandemic restrictions is causing long wait times at major airports in Canada. Security lineup delays at Canada’s biggest airports, including Toronto Pearson and Vancouver, is one of many challenges facing the travel and tourism industry as it starts on the road to recovery. Canadian Air Transport Security Authority (CATSA) CEO Mike Saunders has apologized for the inconvenience to air travellers resulting from the…

  • Travel Tests Remain a Barrier to Recovery

      As COVID-19 cases continue to decline across Canada and restrictions are eased, the meetings and events industry is eager to see the restart of corporate meetings, conferences and conventions. But a major barrier remains to fully welcoming back visitors and attendees. While the federal government took a step in the right direction by allowing the use of rapid antigen tests for pre-departure as of Feb. 28, it is still not enough, according to travel and tourism leaders. Bridgitte Anderson,…