Breaking News

  • Ottawa Convention Centre is New Business of the Year

    The Ottawa Convention Centre (OCC), Canada’s newest and most sophisticated meeting place, was presented with the New Business of the Year Award last evening at a gala event hosted by the Tourism Industry Association of Canada (TIAC) at the Fairmont Château Laurier. “We are very pleased to recognize all Canadian Tourism Award winners as organizations and individuals who help make Canada a world-class destination,” said TIAC president and CEO, David Goldstein. …

  • WestJet introduces self-serve bag tagging for Canada to U.S. flights

    Airline hits another milestone in its self-serve options for guests WestJet today introduced self-serve baggage tagging for its guests flying to the United States from Vancouver, Edmonton, Winnipeg, Toronto and Montreal. Having launched the same service November 7, 2012, in Calgary, WestJet is the first Canadian airline to introduce self-serve baggage tagging on non-stop transborder flights. Self-serve baggage tagging allows WestJet guests to use mobile, web or kiosk check-in to check in for their flight and print their own baggage…

  • IACC releases two educational videos for meeting professionals

    Peter Stockmann, President of International Association of Conference Centres (IACC) Americas, announced the release of two video clips on content-rich topics related to the meeting experience. The videos, based on IACC’s third Thought Leader Summit and subsequent white paper Creating Compelling Meeting Experiences at IACC’s 30th annual conference, include two customer-related topics: Achieving Owner and Customer Satisfaction, and Eliminating Customer Sacrifice.

  • Entering unchartered waters

    As with so many other business sectors, Canada’s convention centres are looking forward with a sense of anticipation to the impacts that the current global economic crisis may bring in the coming months and years. This concern, coming as it does on the heels of some of the strongest performance years on record, will affect not only marketing but also performance measurement, operating efficiencies, business priorities and even the ways in which centres calculate and report the benefits they bring to their respective communities.

  • The Meeting Planner

    For something that looks so easy, event planning is anything but. Every annual general meeting, wedding reception or book signing creates the possibility for a myriad of mishaps that no one wants to handle.

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