Career Development

  • Boosting your likeability factor

    As I write this, I have just finished watching 21-year-old golf phenom Jordan Spieth win his second straight major tournament for 2015. Besides his obvious physical and mental talent on the golf course, what strikes me most about Spieth is his maturity and relative ease under the glare of the media spotlight. During interviews he appears humble, pleasant and self-effacing. In other words, he comes across as being a likeable person. Unlike some other athletes and celebrities who have a…

  • Seven traits of highly successful people

    In today’s fast-paced and distributed working world, effective leadership and strategic decision-making have become more important needs for businesses. So it should come as no surprise that according to recent research by the Corporate Executive Board, 10 new talents and skills have been found to be defining traits amongst today’s most successful people. Here are the traits that equip executives with the necessary flexibility and resourcefulness to deal with change, adapt to highly unpredictable environments, and constantly succeed in the…

  • The art of teambuilding

    When it comes to teambuilding, each person often has their own interpretation of what they envision teambuilding to be. One of the most important steps in determining which teambuilding program or activity is ideal for your group is to determine what the desired outcome is you are striving to achieve. For example, is the goal of the teambuilding program or activity to simply provide some entertainment or an experience for a group of people whom already know each other or…

  • How to manage a micromanaging client

    Be Patient. Be Professional. Be organized. Be Proactive. Be excellent at what you do. While not everyone has yet to have encountered a micromanaging client, beware – they are out there! My advice is to ensure that you remain very patient in your interactions with them. Just as you need to get to know your client, they also need to get to know you, and of equal importance, they must learn how to trust you. Though it may not always…

  • Why customer service matters more than ever

    People like to say that they’re in the “relationship business,” and event professionals without a doubt are. But maybe our connections with our clients and potential clients are better described as belonging to a “relationship economy” – a system that needs to work two ways, with equal give and take. Technically, a relationship can exist even if it’s all take and no give, but few relationships grow strong and healthy on such an impoverished foundation. Would you stay in a…

  • Let’s talk: Five simple actions for improving the quality of employee communications

    Someone I know recently left a company that is in some financial difficulty. Prospects in the company for either career advancement or salary increases were becoming increasingly bleak. The exit doors were crowded with both employees who were laid off and those who wanted out before they got the axe. As employees were leaving, there was no effort to explain to the remaining employees what was happening and what the plan was to fix the problem. It turns out that…

  • Why meeting and event professionals must have financial literacy

    Some business owners lack key financial knowhow, survey finds I read this article by Lisa Wright in The Toronto Star in January, and I can’t get the facts out of my head. How many businesses in the meetings and events industry are comprised of less than 10 employees? How many are a single person who orchestrates with many suppliers to get the job done? How many people can put up a shingle and say they can plan events, meetings and…

  • The power of learning in the meeting and event planning industry

    By Lynda Hoff From the time we are born we have consistently been exposed to new things — skills, environments, people and situations. There is so much to accomplish we wonder how we will ever manage it all. We go to school, we seek out mentors and experts of the skills we are learning and keep trying to improve. We offer our expertise to others who may be less accomplished. We are constantly learning and educating ourselves to do a…

  • How to better pick and choose business opportunities

    Self-help gurus and motivational speakers worldwide will tell you that “Yes” is an empowering word, and indeed it is. “Yes” opens doors, breaks down barriers and gets people to step outside of their comfort zone and try new things that help open their hearts and minds to new philosophies and perspectives. But “No” is a powerful word as well, and one that we all need to employ more in both our personal and professional lives. “No” doesn’t even have to…

  • Kaizen method: The magic of thinking small

    As many of us can attest, change is rarely an easy process. Think about the last time you tried to make a major change in your life. Maybe you’ve tried to lose weight, quit smoking or embark on an entirely new healthy lifestyle. In your career, maybe you’ve tried to stretch your goals or take on bigger projects than ever before. In any of the above cases, change can often end up being overwhelming and may actually stop you in…

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