News & Articles - general manager

  • GES Appoints New GM in Toronto

      Paul Burke is the new general manager of GES in Toronto. He will assume his new role on February 20, 2024. With an exceptional career and remarkable service expertise, Burke brings along a wealth of experience and strategic leadership to the GES team. With more than 10 years at Air Canada, he held various positions, ranging from customer service to scheduling and facility planning as well as managing resource systems where he successfully implemented new practices and procedures. Subsequently,…

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  • Muir Hotel Appoints General Manager

      Muir Hotel, inspired by the enduring spirit, culture, and character of Nova Scotia, has appointed Allan Federer as general manager. Federer brings a wealth of global experience, having served in key leadership roles at luxury properties for more than 35 years. Most recently, Federer was general manager at the iconic 40-acre Grand Wailea, a Waldorf Astoria Resort in Maui, Hawaii. Prior to that, Federer was general manager for hotels operated by The Ritz-Carlton Hotel Company in such locations as Moscow, Dubai, Ireland, Singapore, Istanbul, Montreal, and the United States.…

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  • New Four Seasons Hotel Montreal GM

      Four Seasons Hotel Montreal welcomes Sam Ioannidis as the property’s newly appointed general manager. With a 30-year tenure with Four Seasons Hotels and Resorts, he brings a wealth of knowledge and global experience to the Golden Square Mile. Born in Frankfurt, Ioannidis grew up in Germany and Greece before moving to Toronto, where he studied hospitality and tourism management at a local university while working part-time at a renowned fine-dining restaurant. Honing in on his love for hospitality, food…

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  • Dorian

    GM Hiscoke joins Delta Hotels Kamloops

      Delta Hotels by Marriott Kamloops announced the appointment of Derek Hiscoke as general manager. Hiscoke comes to Kamloops with a wealth of experience in managing luxury properties including the Calgary Marriott Hotel (Calgary, Alberta), the Millennium Bailey Hotel (London, United Kingdom), the Sopwell House (St. Albans, United Kingdom), Arc The Hotel (Ottawa, Ontario), and the Waltham Abbey Marriott (Waltham Abbey, United Kingdom). “We are thrilled to welcome Derek and his wife Zoe to Kamloops”, says Tristan Armstrong, president at…

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  • watermark mcbean

    McBean is New Watermark Beach Resort GM

      David McBean joins Watermark Beach Resort, B.C. as general manager, effective immediately. He brings more than 25 years of experience in the hospitality industry. He holds an International Sommelier Guild (ISG) – Level One accreditation, and throughout his career has transitioned seamlessly between global brands and independent properties. “I’m thrilled to join the incredible team at Watermark Beach Resort,” said McBean. “I know Watermark has all the ingredients to becoming a world-class resort and destination. As a Southern Okanagan…

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  • drake

    The Drake Hotel Appoints New GM

      George Sovatzis has been appointed as general manager at The Drake Hotel at their flagship location in Toronto. Sovatzis brings 24 years of experience to his new role, where he will continue to guide and direct The Drake family and its long-standing commitment to art and culture alongside community engagement and world-class hospitality. Early on in his career, Sovatzis honed his craft within operations while holding various leadership roles in front office and housekeeping, and eventually moved into sales…

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  • Four seasons

    Four Seasons Resort Welcomes New GM

      Four Seasons Resort and Residences Whistler welcomes Estreya Gosalbez as the new general manager of the intimate mountain lodge. Following a long career in hospitality, Gosalbez returns to her first ever Four Seasons property to oversee both the hotel and residences. “Whistler is where I started my Four Seasons career and where I got to know the high standards and incredible culture of the brand, so this really feels like the full circle,” she said. “I couldn’t be more…

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  • Pollak

    Patrick Pollak joins Four Seasons Hotel Toronto

      Patrick Pollak has joined Four Seasons Hotel Toronto as general manager. He joins the brand’s global flagship property from Four Seasons Hotel Guangzhou, bringing a 25-years of experience with Four Seasons. “Being at the helm of this outstanding property is a Four Seasons career milestone,” says Pollak. “I am honoured to take on this role and to continue building on the success of this iconic property. My family and I also look forward to making Toronto home, exploring the…

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  • Hazelton Hotel Welcomes New General Manager

    Toronto’s first luxury boutique hotel has a new general manager. Gaurav Dutta will oversee the Hazelton’s day-to-day operations and performance in his leadership position. “I am moving into this exciting chapter and role with an incredible team of hospitality experts and a strong existing relationship with our guests and residents,” says Dutta. “Together, we will have the opportunity to build on our success, heighten our service excellence and preserve the exceptional culture of our establishment.” Dutta joined the Hazelton in…

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