For the fourth year in a row, Toronto Pearson has been named the best large airport in North America. The win comes as part of Airports Council International (ACI) World’s Airport Service Quality (ASQ) program, which recognizes airports across the globe that deliver the best customer experience in the opinion of their own passengers. New this year as a result of the COVID-19 pandemic is a survey category on airport hygiene. As chosen by passengers, Pearson has also received the…
Transport Canada has revealed its action plan to reduce the public health risks of COVID-19 while flying. The multi-layered system of safety protocols applies to both airports and planes. They include travel restrictions; mandatory use of face masks for passengers and crew; health checks prior to passenger boarding; temperature screening; restricted services and passenger movement during flights; and enhanced cleaning and sanitation practices. In airports, these designs and measures include enhanced air conditioning and filtration systems; frequent cleaning of high-touch…
