News & Articles - J.D. Power and Associates

  • Alaska Airlines awarded top ranking in J.D. Power Satisfaction Study

    Press Release For the 11th year in a row, Alaska Airlines is proud to be recognized as the highest ranked airline in customer satisfaction among traditional carriers in the J.D. Power 2018 North America Airline Satisfaction Study. “To earn this award for 11 years is a fantastic tribute to our people, especially as we worked to integrate two airlines,” said Alaska Airlines CEO Brad Tilden. “On behalf of the entire leadership team, I would like to thank all 23,400 Alaska and Horizon employees and our…

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