News & Articles - tourism

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    Canadian City Seeks Accreditation as Safe Destination for Travel, Business

    Edmonton will soon be the first Canadian destination with a health and safety designation. Explore Edmonton is collaborating with its tourism and hospitality industries to pursue a city-wide Global Biorisk Advisory Council (GBAC) Star accreditation. “Edmonton’s tourism, hospitality and events industries will play an important role in our region’s post-COVID recovery, getting people back to work, welcoming travellers back to the city and delivering important economic and social benefits to our region,” says Maggie Davison, acting CEO of Explore Edmonton.…

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    Toronto Pearson takes Top Honours for Best Airport, Hygiene

    For the fourth year in a row, Toronto Pearson has been named the best large airport in North America. The win comes as part of Airports Council International (ACI) World’s Airport Service Quality (ASQ) program, which recognizes airports across the globe that deliver the best customer experience in the opinion of their own passengers. New this year as a result of the COVID-19 pandemic is a survey category on airport hygiene. As chosen by passengers, Pearson has also received the…

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    Hotel Chain Incentivizes Vaccination with Financial Reward

    Employees at Marriott hotels will receive the equivalent of four hours of pay if they get vaccinated for COVID-19. The hotel chain made the announcement March 4. “Marriott International is confident that vaccination is a key measure, along with mask wearing, social distancing and stepped up cleanliness protocols and hygiene practices, in minimizing the spread of COVID-19,” says Marriott’s global chief human resources officer, David Rodriguez. “As vaccines become more widely available, this will create a safer environment for all…

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  • New GBTA Executive Director Aims to Lead Business Travel out of Pandemic

    The Global Business Travel Association (GBTA) has named Suzanne Neufang as the new executive director after a months-long search. “Suzanne is unquestionably the visionary to lead business travel to a complete recovery in the years ahead,” says GBTA president, Bhart Sarin. “It will be a distinct privilege to support her as we complete our integration of GBTA and ACTE and build on the momentum of the Ready. Safe. Travel. campaign toward our annual convention in July.” Neufang was chosen by…

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    WestJet Cancels More Domestic Flights as Seat Sales Slump

    WestJet is cutting service to another four Canadian cities due to fallout from the COVID-19 pandemic. Flights between St. John’s and Halifax, and London, Ont., and Toronto will be temporarily suspended as of March 21 and 22, respectively. WestJet Link service from Calgary to Lloydminster and Medicine Hat, Alta., will end around the same time. “We have continued to operate in the face of uncertainty as domestic and international travel restrictions and quarantines have caused demand to plummet,” said WestJet president and CEO, Ed Sims,…

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  • Marriot CEO Dies after Battle with Cancer

    Marriott International president and CEO Arne Sorenson has died at 62, after a 22-month battle with pancreatic cancer. His death at his Washington home on Feb. 15 was unexpected. The high-profile hotel industry executive had just reduced his work schedule to focus on more intensive treatment for his health. “Arne was an exceptional executive but more than that he was an exceptional human being,” said J.W. Marriott Jr., executive chair and chair of the board, in a statement. “Arne loved…

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  • Toronto Hotel Debuts Fresh Look after Multi-Million Dollar Renovation

    The Crowne Plaza Toronto Airport reopened its doors Jan. 11, after completing a $20 million renovation. The transformation marks a new beginning for the hotel, which looks forward to hosting conferences and meetings when the need resumes. “The hotel is one of the largest airport hotels in the market and now the most modern,” says Sukhdev Toor, president of Manga Hotels, which owns and operates the Crowne Plaza. “The renovation and undertaking of this new look and design was extensive…

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  • Marriott Offers COVID-19 Testing for Group Meetings

    As part of ongoing steps to help instil confidence for meeting professionals and attendees, Marriott International has introduced optional COVID-19 testing. Tests can be self-administered by guests prior to travel or administered by a third-party provider on-site at the hotel. The initiative builds upon health protocols already in place as part of the recent launch of Connect with Confidence, a program empowering meeting professionals to identify and tailor solutions that best meet the needs of their attendees. “We engaged industry-leading…

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  • Live Events to Rebound in Big Way, Survey Says

    In-person business meetings and events will surge in 2021, according to a recent Global Business Travel Association (GBTA) poll of its members — the fourteenth of its kind since the onset of the pandemic. “What we’re seeing in this latest poll is a number of reasons for the business travel industry to be optimistic about 2021, especially toward the middle of the year,” says GBTA’s interim executive director, Dave Hilfman. “As the vaccine rollout gains momentum and if we see…

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  • Feds’ Fiscal Update provides Pandemic Support to Hardest Hit Sectors

    Meetings Mean Business Canada (MMBC) says it’s encouraged by new support measures proposed as part of the federal government’s long-awaited 2020 fall economic update, unveiled Nov. 30 by Finance Minister Chrystia Freeland. “Many in the meetings and business events sector are fighting for survival,” says MMBC chair, Clark Grue. “We’re gratified the government has recognized the economic hardships facing key sectors of the visitor economy. As we go forward, we’re committed to working with government representatives to ensure quick rollout…

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