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  • Line blurring between low-cost and traditional carriers, J.D. Power finds

    Press Release Is this the golden age of air travel? According to the J.D. Power 2019 North America Airline Satisfaction Study, SM released today, a combination of newer planes, better ticket value and improved customer touchpoints have driven overall satisfaction with airlines to its highest point in history, up 11 points (on a 1,000-point scale) from last year’s record-setting performance. The surge is driven by significant improvements among traditional carriers, while satisfaction slowed with low-cost carriers. “Airlines continue to deliver on the…

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