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Press Release Is this the golden age of air travel? According to the J.D. Power 2019 North America Airline Satisfaction Study, SM released today, a combination of newer planes, better ticket value and improved customer touchpoints have driven overall satisfaction with airlines to its highest point in history, up 11 points (on a 1,000-point scale) from last year’s record-setting performance. The surge is driven by significant improvements among traditional carriers, while satisfaction slowed with low-cost carriers. “Airlines continue to deliver on the…

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