Breaking News

MTCC Renews Encore Partnership
2023/06/01

The Metro Toronto Convention Centre (MTCC) announced that it has renewed its partnership with Encore as the facility’s official preferred supplier of audiovisual services. Encore, a leader in event technology and production, works closely with the MTCC team to provide cutting edge event technology, creative, and production services for in-person and hybrid events. The Encore team has a unique knowledge of the facility, an efficient planning process, and consistently earns excellent satisfaction ratings (93 per cent on average) from…
Porter Ranked Best Cabin Service
2023/06/01

Porter Airlines is the winner of the 2023 Passengers Choice Awards for Best Cabin Service in North America from the Airline Passenger Experience Association (APEX). Porter’s unique approach to service sets it apart by offering a generous service experience and effortless travel for every passenger. Earlier this year, Porter updated its renowned economy air travel experience, further challenging what every airline in North America offers. This starts with its signature in-flight service that offers every passenger complimentary beer and wine served in…
Program to Improve Airport Security
2023/05/31

Ottawa has announced that the Canadian Air Transport Security Authority (CATSA) will be launching a new Verified Traveller program, providing faster and more efficient screening experience for eligible travellers at select airports across Canada. The program provides travellers who have undergone extensive background checks with added benefits at select security screening checkpoints across Canada. This new Verified Traveller program will replace the current Trusted Traveller program. By June 21, 2023, dedicated Verified Traveller screening lines will be available at select…
Air Canada Adds Toronto to Yellowknife
2023/05/31

Air Canada has announced it will begin non-stop, year-round service between Toronto and Yellowknife in December. The new, three-times weekly service will provide convenient connections between eastern Canada and the capital of the Northwest Territories. Customers will also be able to seamlessly connect onward from Yellowknife on Air Canada’s interline partner, Canadian North. “The North has a magical attraction and Air Canada is pleased to make it easier for customers to visit Yellowknife and beyond, beginning at a time…
BCHA Launches Mexico Pilot Project
2023/05/19

The British Columbia Hotel Association (BCHA) has partnered with the Government of Mexico to launch an innovative labour mobility pilot project, which will place 100 Mexican workers in accommodations across B.C. This ground-breaking initiative not only addresses the shortage of skilled workers in B.C. but also ensures the safe and streamlined mobility of Mexican workers, providing them with invaluable opportunities to enhance their skills and training. “The BCHA is strongly committed to delivering innovative and results-oriented solutions to support…
New Passport Design for Canadians
2023/05/19

The Canadian government has unveiled a new passport design that features new artwork and state-of-the-art security features. The new passport will start rolling out later this summer. The new passport includes security features such as a polycarbonate data page—a technology similar to Canada’s driver’s licences. Passport holders’ personal information will now be laser engraved instead of being printed with ink, making the data page more durable and resistant to tampering and counterfeiting. Other features include a Kinegram over the…
Porter Adds Vancouver-Ottawa Route
2023/05/18

Porter Airlines is growing its list of non-stop routes with new service between Ottawa International Airport (YOW) and Vancouver International Airport (YVR). The addition of the Ottawa–Vancouver route provides another way to travel between Porter’s extensive regional Eastern Canada network and British Columbia. “Ottawa is positioned as a critical part of Porter’s growing North American network,” said Kevin Jackson, executive vice president and chief commercial officer, Porter Airlines. “We will continue building our presence in YOW and providing a superior level of service and travel options for economy travellers.”…
Veronica Lyver Joins CHSR
2023/05/18

The Centre for Hospitality Studies and Research (CHSR) is welcoming Veronica Lyver, CPHR to its leadership team. With more than two decades of experience in the hospitality industry, Lyver has worked with respected brands such as Canadian Pacific Hotels, Fairmont Hotels & Resorts, Hilton Hotels & Resorts and Delaware North Companies, among others. “I am thrilled to join the team at the Centre for Hospitality Studies and Research and apply my extensive experience to this exciting new venture,” said…
Parkside GM is Hotelier of the Year
2023/05/18

The Parkside Hotel & Spa general manager Trina White has been named Hotelier of the Year during the 2023 BC Hotel Association Awards of Excellence. A seasoned hotelier with more than 20 years of experience, White has had a direct positive impact on the community and beyond. “It is a humbling experience to receive this award,” said White. “I love what I do and am thrilled to be part of an industry that can be a power in support of renewal. Many…
Ottawa Celebrates Tourism Service
2023/05/18

Ottawa Tourism hosted its inaugural Shine On Awards to recognize customer service excellence and celebrate the front line tourism industry. The event was held at the Canadian Museum of History. The Shine On Awards were developed by Ottawa Tourism to recognize excellent service in all areas of front line hospitality. Nominations were compiled throughout the year (2022) and judged by a panel of industry experts to determine winners in each category, as well as a final Shine On Grand…

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